Child Welfare Concerns – Contact Information

Child Welfare Concerns: Contact Numbers

NSPCC

The NSPCC (National Society for the Prevention of Cruelty to Children) is a well-known charity dedicated to preventing abuse, helping rebuild children’s lives and supporting families. They work with children, young people, schools and other support services.

Helpline

The NSPCC helpline is staffed by trained professionals who can provide expert advice and support. If you are worried about a child or young person, you can contact NSPCC helpline for free support and advice:

• Phone: 0808 800 5000
• Online Contact: You can also reach out online through their contact form.

Cheshire East Consultation Service (ChECS)

The Cheshire East Consultation Service (ChECS) is the ‘front door’ for access to services, support and advice for children and their families, covering early help and support through to child protection.

Phone: 0300 123 5012 (option 3)

Callers will be directed to a Unit Coordinator who will determine if the concerns are related to early help or safeguarding.

You will then be connected to either a Practitioner Support Officer (EHB) for Early Help concerns or a Social Worker (ChECS) for safeguarding concerns. The worker will gather your information and advise you on the next steps.

If you need to contact someone out of hours and believe it to be an emergency that can’t wait, please call the emergency duty team at 0300 123 5022.

If you think a child is in immediate danger, do not delay – call the police on 999.

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